Spellbound Intentions

Shipping + Returns

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Shipping:

​Spellbound Intentions currently offers shipping via Canada Post. All of our products ship from their facility located at: 537 Frederick Street, Kitchener ON, N2B 1L0

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​Our Normal Flat Rate Expedited Canada Post Shipping options for anywhere in Canada and the United States! We aim to be clear about our turnaround time, and get orders out as fast as possible. Our average processing time is within 2-3 business days, currently we ask for understanding that some orders placed may take a few more business days to be processed, as we continue to take the needed steps to ensure the safety of our team, and the community as a whole. 

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​All orders are shipped with Expedited Service through Canada Post, and our normal flat rate shipping options are still in place. You will receive a shipment notification email with a tracking number, so that you can follow the progress of your package once it is on the way.

​*Please note that Canada Post has been experiencing some unavoidable, and out of our control delays as they manage the dramatic increase in parcels being shipped, while also working to keep their employees safe as well. We haven’t seen too many significant delays, but please do be aware that the time estimates below may be a bit faster than you will experience while they catch up.

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​On default, parcels are insured for $100. When choosing Canada Post, you can request a card be left in your mailbox notifying you that your parcel has arrived if you won't be home. It will request that you pick up your item(s) at your closest outlet. You will be required to show ID at pick up and we recommend this option for your protection since we are not responsible for lost, damaged or missing boxes. If you would like 'signature upon delivery' we can do that too, please request it in the comments section at checkout. Additional fees for this option may be required. 

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​**It is important to note that in general, couriers will not insure parcels that have been requested by the recipient to be left should the recipient not be home. We do not recommend this option as it is unsafe and is done completely at your own risk. Your order is otherwise insured for $100 against loss or damage. Should you wish to add extra coverage, please let us know in the comments section when you submit your order, and we will make those adjustments and contact you for any amount due. When orders are larger, we may contact you to offer the extra insurance option. We reserve the right to add 'signature required' at our discretion. **

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​If you wish to add an item to ship with an order already in processing, you must place a new order. You need to select the SAME SHIPPING METHOD as the original order and we require that you specify the original order invoice number that you wish the new order to ship with in the comments section at checkout. We will make every effort to ship the items together. When they ship out together, we will credit any shipping overpaid to your account. The maximum number of orders that may be shipped together is 3. 

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​Once your parcel leaves for Canada Post, you will be emailed your tracking number. This tracking number lets you know where your parcel is and when it should arrive to you. Should there be any issues/questions with delivery, you must contact your chosen courier to resolve these issues. Please note that it is the responsibility of the customer to ensure that the proper address is provided at the time of your order. A 20% restocking fee will be charged to you if an order is cancelled after processing has begun OR if an order is refused at the point of delivery and returned to us. Should an order be returned to us due to an incorrect address or for any other reason, you will be responsible for all related shipping charges.

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​For our friends in the USA:

$30 flat rate Expedited Shipping, this applies only for a certain weight, anything more than the “average” weight and the price does increase due to the size of the package. Average delivery time is 3-10 business days, depending on your location. We aim to be clear about our turnaround time, and get orders out as fast as possible. Our average processing time is within 2-3 business days, currently we ask for understanding that some orders placed may take a few more business days to be processed, as we continue to take the needed steps to ensure the safety of our team, and the community as a whole. 

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​Returns:

Thank you so much for ordering with us, your support means the world to us. It is our intention for anything you find here to be exactly as you expect, but please note that due to the current worldwide pandemic situation, we are unable to accept returns unless it is a special circumstance.​

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​All sales are final. We do not accept returns, exchanges, or refunds, however in the event that you should for any reason be unhappy with your purchase, please contact us via email at: spellbound.intentions@gmail.com

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​Even though we strive to be as accurate as possible, we are happy to replace any products that have been received in error provided that they are undamaged and have not been tampered with.

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​​Unfortunately, we cannot accept used, opened, or broken products due to health and safety reasons. If you would like to return an acceptable item, you must notify us within 48 hours of receipt and this item must be received by us within 7 days (a tracking number if you are shipping the item back is acceptable). In every case, these returns are subject to a 20% restocking fee.

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​​If ever a refund is due, it will be returned by the same manner by which it was received, with the exception of amounts under $5.00 and E-Transfer. For amounts under $5.00 and for payments received via E-Transfer, a store credit will be issued.

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​*Please note that each circumstance is unique and electing to make such an offer in one instance does not create the obligation to do so in another.*

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​You must provide proof of purchase upon return.

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